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Customer Service Information
Our customer service representatives will be happy to assist you at any time. Please call our toll free number (888) 371 1519 or send an email to help@turtleneck.biz
Our days and hours of operation are Monday-Friday 9AM-5PM (CST).

TurtleNeck Horse Clothing
3621 Ben Creek
Aledo, TX 76008 
 
Shipping & Handling
Our goal is to ship all orders on the next business day. We ship most orders using FedEx Home Delivery service and they arrive within 2-4 days. We use USPS on small orders that can be shipped flat rate.

The charges below are based on the dollar amount of your order after any discounts. We use high quality 200# tested boxes for all shipments. We guarantee your TurtleNeck will arrive in perfect condition.

Level 1                  $10 or less                           $ 5.50
Level 2                  Up to $60                             $10.99
Level 3                  Up to $99                             $13.99
Level 4                  Up to $199                           $14.99
Level 5                  Up to $350                           $16.99
Level 6                  Up to $500                           $18.99
Level 7                  Above $500                          $29.99

Exchanges & Returns
If you need to exchange a product contact our customer service department at help@turtleneck.biz or call (888 371 1519). All returned products must be unused and in original packaging.
Once we receive your request we will send you the size you need immediately at no cost to you. You will need to return the original product to us at the address below. You will be responsible for the return shipping cost.  

If you receive a TurtleNeck and you are not satisfied with it you can return it within 30 days for a full refund. Returned products must be unused and in original packaging. Include a copy of the sales receipt if available or contact our office and we will give you an RMA number. Return the product to:

TurtleNeck Horse Clothing                      3621 Ben Creek                Aledo, TX 76008